Softline group quality policy
The main quality goal of Softline group is to improve business management and provide transparent activity for increasing client satisfaction, company capitalization and investor participation.That’s why Softline group emphasizes its Customer Focus, it means constant increasing of end users and software resellers satisfaction.
We maintain our principled stand:
- To clear and satisfy client requests.
- To approach our services to end users.
- To improve our activity constantly with the help of development our specialist key competence, activity classification and process optimization.
- To provide high quality of our services by giving each client an opportunity to choose and purchase any necessary software.
- To form user knowledge of right software usage for increasing their business efficiency (in cooperation with software developers).
- To cooperate efficiently with suppliers for client satisfaction and creating positive company image in Russia and abroad.
- To build and use efficient quality management system, based on international experience and taking into account our industry’s particularities.
- To use information from our client for increasing our service level.
Top managers of our company are responsible for this policy realization.
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JSC "SoftLine Trade" is certified to ISO 9001:2008
LLC "SK Softline" is certified to ISO 9001:2008
LLC "Soft Logistic" is certified to ISO 9001:2008